It is possible to implement technology in your bank while still keeping the human touch.
Commercial bankers know their business is different to retail. Retail account opening software is about shaving 13.2 seconds off your online account opening time while avoiding any human interaction to keep costs down.
The fact is, commercial banking is different in that it isn’t about automating human beings out of existence. It’s about relationships. And the good news is that relationships are what make community banks great. That’s your competitive advantage! You know your customers better than any large corporation could dream of knowing theirs.
We recently published an article with BankDirector.com which discussed easy steps on how Commercial banks can enhance their relationship-driven approach with technology.
As a summary the article discusses how the below 4 steps can help you evaluate and meet your tech needs while still keeping your client relationship at the centre of what you do.
The steps include:
Step 1: Understand Your Current Client Experience
Step 2: Map Out Your Internal Processes
Step 3: Determine What the Ideal Experience Looks Like
Step 4: Prioritize the Most Impactful Improvements
For more information on these steps you can read the full article here.
When it comes to commercial account opening, clients and bankers want one thing: to get their accounts open fast so they can get down to business. With DocFox’s commercial banking software, businesses can access their accounts quickly and easily, and bankers can build their relationships on a solid foundation of a seamless and smooth account opening experience.
To find out more about DocFox, you can request a personalised demonstration here.
